Shipping Policies - (due to Canada Post strike)

Due to the current situation with Canada Post, we are temporarily switching  to using couriers. As such the shipping rates will be a flat rate of $18 for all purchases. Unfortunately, we will not be shipping to the US, or other countries, at this time.

We aim to ship out all orders within 5 business days pending availability and verification of payment. We will contact you via email once your order has been shipped.

Orders are shipped out via courier and delivery times may vary due to location, weather, etc.

UNDELIVERABLE PACKAGES:

If your order cannot be delivered because of an incorrect or incomplete shipping address, Close To You is not responsible if it is lost. If the package is returned to us, you will receive a refund for the item(s) purchased. Shipping fees will not be refunded.

CANCELLATIONS:

Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations or applying discounts.

Please note that by completing the checkout process you are agreeing to our store policies. For direct assistance, questions or comments about online orders, please contact us at info@closetoyou.ca.